AI-assisted service intake and triage
Work Requests
Automatically triage incoming requests by service area and category, then give facilities teams the context to review, route, communicate, and connect approved work to execution.
One intake path, visible progress
Turn reported issues into organized service demand
Employees can submit and follow their own requests while authorized service teams work from scoped queues, maintain operational context, and keep the requester informed.
AI Auto-TriageAutomatically recommend the service area and category for new and email-submitted requests, with staff review and correction.
Self-Service IntakeCapture the problem, service category, priority, location, description, attachments, and photos.
Map and Location ContextConnect a request to the relevant site, floor, room, or workplace space.
Service QueuesReview active, unassigned, awaiting-information, personal, closed, and archived request queues.
Routing and OwnershipRoute requests by service area, category, location, coordinator, and authorized operational scope.
Requester ConversationKeep public updates, internal notes, attachments, assessment history, and status changes connected.
Email IntakeBring supported Microsoft 365, Google Workspace, and IMAP mailbox messages into the request queue.
Connected Work OrdersCreate or link one or more independently managed work orders without losing request history.
Request lifecycle
Keep the service journey connected from first report to resolution.
Structured status changes, response and resolution targets, conversations, assessment history, and linked execution records give each team the context it needs.
1. CaptureCollect the issue, location, urgency, supporting files, requester details, and recommended categorization.
2. ReviewValidate or correct the triage, request more information, assess the problem, and establish service ownership.
3. Plan WorkApprove service and create or link the work orders needed for dispatch and execution.
4. Close the LoopTrack fulfillment, retain the audit trail, and give requesters a clear view of the outcome.
Request a walkthrough
See how Work Requests fit your service operations.
Review intake, AI auto-triage, routing, permissions, email connections, request-to-order workflows, and deployment options.