Visitor and device experience module

Visitor Management

Create a smoother arrival experience with visitor kiosks, mobile check-in, host notifications, badge workflows, visitor categories, and location-specific lobby policies.

Feature-packed visitor experience

Guest check-in and lobby workflows beyond a paper sign-in sheet

Welcome visitors with configurable kiosk and mobile flows, visitor type-specific workflows, host routing, badge and document tools, safety messaging, multilingual templates, and reporting for corporate offices, secure facilities, government contractors, and multi-location workplaces.

Visitor KioskCreate branded check-in flows for lobbies, reception desks, and controlled entry areas.
Visual DesignersCustomize the kiosk home screen and visitor badge with dedicated visual designers for each.
Custom Workflow ControlAdd, remove, expand, or simplify check-in steps to match business, security, compliance, and branding requirements.
Visitor CategoriesGive guests, vendors, deliveries, contractors, and service visits fully customizable workflows for each visitor type.
Mobile Visitor Check-InLet guests check in from a phone with a contactless flow and no app installation.
Host LookupSupport host unknown check-ins, default hosts, host exclusion lists, search-scope rules, and seating or desk-reservation context.
Visitor Pre-RegistrationPrepare single-day, multi-day, individual, and group tour visits before guests arrive.
Upcoming VisitsGive building security advance visibility into incoming visitors for multi-tenant buildings.
Host NotificationsNotify hosts when visitors arrive, need help, or complete check-in steps using customizable message templates.
Multiple Notification PathsSupport reception, delivery, help desk, security, backup contacts, email, Microsoft Teams, and SMS providers.
Badge Printing and PhotosPrint visitor badges, capture visitor photos, and support visible identification for onsite guests.
Visitor CheckoutTrack departures and maintain a clearer record of who is onsite.
Critical Event BroadcastsLet admins see active visitors on mobile and broadcast safety messages to their accompanying hosts.
Visitor DocumentsPresent one or multiple documents such as NDAs and safety agreements for viewing, acknowledgement, and signing.
Policy QuestionsConfigure location-specific questions, instructions, acknowledgements, and arrival prompts.
Multilingual Visitor ExperienceUse 27 built-in UI keyword and message-template languages out of the box.
Custom Language ControlCustomize UI keywords and message templates, and add new client-defined languages when needed.
Location-Specific SettingsConfigure location-specific settings and visitor type-specific flows for different offices, lobbies, buildings, and regions.
Security and Reception ViewGive front desk and security teams real-time visibility into active visitors, statuses, and historical logs.
Secure Facility FitSupport corporate offices, secure facilities, government contractors, and organizations with tailored visitor handling needs.
Visitor ReportingReview visitor activity, arrivals, categories, location patterns, and operational trends over time.
Visitor reporting

Comprehensive Reporting

This reporting example shows arrival concentration and visitor patterns for front-desk planning. Visitor Management also supports reports for visitor volume, busy days, visitor categories, kiosk versus mobile check-in, and other operational trends.

Visitor Management reporting dashboard showing peak hour and lobby load metrics
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